Please Note: 

It is illegal for us to sell our products to anyone under the age of 18. It is also illegal to make a false declaration of age in order to purchase our products. If you are under the age of 18, please do not attempt to use this site to purchase our products. Acceptance of terms of use by registering as a customer means you accept these terms and conditions. Your access to, and use of, this Site is subject to the following terms and conditions ("Terms") and the privacy policy. References in the Terms to "us", "we" or "our" are references to AIRIS. By using the Site you acknowledge that you have read, understood and accepted these Terms and the privacy policy, and agree to be bound by them. From time to time we may update or revise these Terms or the Privacy Policy without notice. Please check these Terms and the Privacy Policy periodically for changes. Your continued use of the Site after the Terms or the privacy policy have been changed indicates your acceptance of those changes Site content. While we have endeavored to ensure that the information we have provided on the Site is free from error, it is provided "as is" and "available"; and without warranties of any kind either express or implied. AIRIS does not warrant the accuracy, currency or completeness of the information on the Site or that the Site is error free or suitable for your intended use. AIRIS does not warrant that the Site or the server that makes it available are free of viruses or other harmful components and we shall not be responsible or liable for any error in, or omission from, the information we have provided on the Site except as required by law.

We reserve the right to make changes to the information provided on the Site at any time and without notice. Use of the site you agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. Your use of the Site will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party's use and enjoyment of the Site, or damage the operation of the Site, or our systems or those of other persons who use the Site, whether by way of a virus, corrupted file, any other software or program, or otherwise. We reserve the right to suspend your use of the Site where we consider that you may have breached these Terms or the law.

Return / Cancellation Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.

 

Links to and from other websites

Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by us. We do not monitor the content of any other websites and are not liable or responsible in relation to any content on them. You agree that you will not create a hyperlink to this Site without our express written permission. If you do create a hyperlink to this Site, you are responsible for all losses that we may suffer as a result of that link, whether direct or indirect. Linking to this Site is at your own risk. You may not frame any part of the Site content by including advertising or other revenue generating material Website analysis tools AIRIS uses Google Analytics counting systems to collect information such as the number of visitors per day or the number of pages requested per day. In order for this to occur, a small piece of code is placed on each page which counts these statistics. This non-personal information gained is aggregated by Google Analytics and enables us to measure activity within our websites which in turn is used to continually improve our site and our service to our customers. AIRIS does not warrant the accuracy or correctness of this data. Intellectual property rights, All right, title and interest in all intellectual property rights in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and shall at all times remain the exclusive property of, us, our licensors and the providers of any other products and services accessible on the Site and is protected by New Zealand and international law. Nothing in these Terms shall constitute a licence of intellectual property rights to you. Exclusion of liability and indemnity to the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Site. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the Site, or any breach of these Terms.

 

No waiver

Failure on the part of AIRIS to enforce any of these Terms shall not be construed as a waiver or as a waiver of AIRIS’s right to enforce these Terms at a later date. Governing Law The United States law governs the use of the Site and these Terms.

51STORE is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.

We describe below the kinds of personal information we collect and how we collect it, how we hold that personal information, the purposes for which we collect, hold, use and disclose it; your right to access and seek correction of it, who we share that personal information with and for what purposes and the data we collect from use of our digital services including our website.

By using our website and/or providing information to us by other means, you consent to the collection, storage, use and disclosure of your personal information in accordance with this policy. In some circumstances, if you do not provide us with information we may not be able to provide certain goods or services to you. The types of personal information we collect and hold include name, contact details such as email, address, telephone number and age details. We collect this information through the registration process that you complete to register as a user of our website.

Details of your transactions with us, such as the date you purchased, how much you spend, your payment method and what you have bought. We collect this information as a result of your login to our website when making a purchase, records of your communications and interactions with us in relation to the products and services that we provide such as when you communicate with us via phone or email and details of the communication preferences you have given us, such as whether you are opted in to receive new product launch emails that are permitted by law. Without this personal information we may not be able to provide certain benefits and services to you, such as allocating to you to purchase products from our website; keeping your user details updated and secure; sending you offers that may be of interest to you. When you visit our website, we may collect information using technology which is not apparent to you (such as “cookies”). ‘Cookies’ are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable us to store items in your shopping cart and to identify you on return visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, while most of the content of our website can be viewed without accepting cookies, the shopping facility feature of the site will not function properly when cookies are disabled.

How and for what purposes do we use personal information?

We use your contact details, your personal information to verify your age and deliver the goods that you purchased from our website. We may use such information about you to provide marketing communications and targeted market research. You can opt out of receiving offers from us anytime. There are a number of ways you can opt out. If you have been emailed an offer, you can reply the email to unsubscribe by logging onto our website, going to My Account, selecting What Is New options and checking your preferences. We may use your contact details, information about your shopping with us and other types of information about you that we hold (as described above) to facilitate the delivery of goods purchased by you, to verify your age), to conduct product and market research for us, our suppliers and other businesses that are contracted with us; to carry out data analytics services for the purpose of providing insights and aggregated data (i.e. data that cannot be linked to an individual) to us, our suppliers and other organisations; to maintain and update our records and to deal with enquiries from you.

With whom and for what purposes do we share personal information?

We may share personal information with some of our trusted suppliers and market research companies and providers of data analysis, data augmentation or data washing services in connection with us. We may share your personal information with a provider that is located in a country other than The United States, where we have made a business decision to use a trusted overseas based service provider that is in the business of providing data storage and/or data processing services (for example, the service provider that hosts our website database). We ensure that any time we share personal information with our suppliers, market research companies, we do so securely and we take.

steps to ensure that all our suppliers, market research companies with whom we share personal information agree to protect the privacy and security of your personal information, destroy that data when it is no longer needed for the purposes for which it was supplied to them and use that data only for the purposes for which it is disclosed. From time to time we may share your personal information in other circumstances where we are specifically allowed to under the Privacy Act 1993 (for example, in cases where the Police ask us for information to assist with its investigation of an alleged criminal offence).

How do we hold personal information?

We take data security very seriously. We have in place rigorous data security policies and practices aimed at mitigating the risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information held by us. We take measures to destroy or anonymise personal information held by us if we no longer need to use it for any lawful purpose. We are dedicated to keeping your user details safe and secure from scams and fraud. If you are ever in any doubt about the authenticity of any communications that are or seem to be from us please immediately email us and include a copy of the email in question.

Data collected in relation to digital services

We provide products and services through a range of digital and online services including our website, social media channels like Facebook. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user) dates, times, file metadata, referring website, data entered, and user activity such as links clicked. From time to time we may use your data to target you through social media channels, like Facebook. In this case, we match encrypted (hashed) email addresses with encrypted Facebook data to identify a match in a secure environment. The hashed data is deleted as soon as the match is complete and never kept or used by Facebook or shared with any third party. Some information we collect in relation to our digital services is not related to an individual. In many cases, the information relates only to a device or is of an aggregated or statistical nature and we will have no way of knowing the identity of the user. In other cases, we may associate information about your use of our digital services over time with your personal information. For example, when on any occasion you have logged in, followed a link sent to you by email, or we have otherwise been able to identify you. Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies. Enquire, access, and feedback about your personal information. We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us.

Your order will be processed once we have received your payment in full. Standard delivery is FREE for orders over $  (including GST and all applicable promotional discounts). If any ordered product is out of stock, you will be notified by email/phone. Refund or credit will be generated against your account. 

We DO NOT accept international orders. All orders require a physical address and must be received by the intended recipient who placed the order. Our Courier Drivers are required to verify that the recipient of our products is over 18 years of age.

51STORE is committed to providing tomorrow's vaping solutions. We are developing and pioneering both technology and programs focused on empowering adult smokers through technology and design, ethically. We take this responsibility very seriously -- since our inception, it has been our commitment to prevent and discourage the use of e-cigarettes by minors and people who are not smokers or vapers through the 'Guardian Program'. This Program is a company-wide initiative that stretches from product development to sales, through concerted efforts with retailers to step up on-site identification and facial-recognition vending machines.

Guardian program initiatives

51SYORE products are not for people who do not smoke or vape or anyone underage and will be controlled tightly to avoid misuse.
We support effective legislation and regulation to prevent the purchase and use of our products by minors.
Our packaging includes a prominent nicotine label which reads "This product contains nicotine. Nicotine is an addictive chemical."
We market our products responsibly, following strict guidelines to have material directed toward adult smokers and not to youth audiences.

We do not use cartoons, youth-oriented celebrities, or models who are under the age of 25 in our marketing material. We also do not feature in our promotional material any lifestyle activities that would appeal to the youth in particular.
Our marketing material contain three elements:
(1) a Health Warning, printed voluntarily in many countries where such warnings are not required by law;
(2) our Guardian Program logo; and
(3) a line indicating that our products are for existing adult smokers and vapers only.

51SYORE’s official websites are age-gated to make sure minors are not able to access and purchase 51SYORE products online.

We are harnessing advanced technology to complement the Guardian Program.

Our new 51SYORE device comes with its own mobile app that requires users to complete an age verification process before they can start to use the device. Every 51SYORE device is locked when it is purchased and will only be activated when verification is complete. When connected, the user can also cut off power to the device by a simple tap on the app to prevent unauthorized use.

In China, we have developed vending machines with facial recognition technology capable of identifying the age of customers.

We do our utmost to promote the Guardian Program among our stakeholders and business partners in order to maximise its positive influence.

We educate our commercial partners to implement the Guardian Program.

We have reseller terms that include monitoring and penalties for noncompliance with underage restrictions.